Terms of Service
Terms and conditions for using our website and services.
By using this website or engaging Perfect Dew Point's services, you agree to these terms. Please read them carefully.
About us
Perfect Dew Point provides air-conditioning and refrigeration installation, repair, and maintenance services in Queensland, Australia. References to "we", "us", or "our" in these terms refer to Perfect Dew Point.
Website use
You agree to use this website lawfully and responsibly. You must not:
- Attempt to gain unauthorised access to the website or its systems
- Use the website to transmit harmful, offensive, or illegal content
- Interfere with or disrupt the website's operation
- Reproduce or redistribute website content without permission
All content on this website, including text, images, and logos, is the property of Perfect Dew Point or its licensors and is protected by Australian copyright law.
Quotes and pricing
- Quotes are provided in good faith based on information available at the time
- Quotes are indicative and may change after on-site inspection
- Final pricing will be confirmed in writing before work commences
- Quotes are valid for 30 days unless otherwise stated
- Prices are in Australian dollars and include GST unless stated otherwise
Service terms
When you engage our services:
- We will perform work with reasonable care and skill as required by Australian Consumer Law
- We will use materials that are fit for purpose
- Scheduling is subject to availability and may be affected by weather or unforeseen circumstances
- You must provide safe access to work areas and disclose any known hazards
- You are responsible for obtaining any required permits or approvals for your property
Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a remedy if services fail to meet the consumer guarantees, including:
- Services will be provided with due care and skill
- Services will be reasonably fit for any purpose you made known to us
- Services will be provided within a reasonable time (when no time is set)
For major failures, you may be entitled to cancel the service and obtain a refund, or seek compensation for the drop in value. For minor failures, you are entitled to have the problem rectified in a reasonable time.
Payment terms
- Payment is due on completion unless alternative arrangements are agreed in writing
- We accept bank transfer, credit/debit card, and cash
- Overdue invoices may incur interest at a reasonable rate
- We reserve the right to suspend work if payment is significantly overdue
Warranties
Workmanship is warranted for the period specified in your quote or invoice. Manufacturer warranties apply to equipment and are separate from our workmanship warranty. Warranties do not cover damage caused by misuse, lack of maintenance, or unauthorised modifications.
Limitation of liability
To the maximum extent permitted by law:
- We are not liable for indirect, consequential, or economic loss arising from the use of this website or our services
- Our liability for any claim is limited to the amount paid for the relevant service
- Nothing in these terms excludes or limits liability that cannot be excluded under Australian law, including the Australian Consumer Law
Website disclaimer
While we strive for accuracy, information on this website is provided for general guidance only. We make no warranties about the completeness, accuracy, or reliability of website content. Technical specifications and service descriptions may change without notice.
Third-party links
This website may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of external sites. Links do not imply endorsement.
Governing law
These terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.
Changes to terms
We may update these terms from time to time. Continued use of the website after changes are posted constitutes acceptance of the updated terms. Material changes will be highlighted where practical.
Contact us
If you have questions about these terms, please contact us.
Last updated: November 2026