Privacy Policy
How we handle your personal information under Australian privacy law.
Perfect Dew Point is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
About this policy
This policy explains how we collect, hold, use, and disclose personal information. By using our website or submitting an inquiry, you consent to the practices described in this policy.
What personal information we collect
We may collect the following types of personal information:
- Contact details: name, email address, phone number, and address
- Inquiry details: the subject and content of messages you submit through our contact form
- Service information: details about your property, equipment, or the services you require
- Website usage data: technical information such as browser type, IP address, and pages visited (collected via cookies and analytics)
How we collect personal information
We collect personal information:
- Directly from you when you submit our contact form, call us, or email us
- When you request a quote or book a service
- Through cookies and analytics tools when you browse our website
Why we collect personal information
We use your personal information to:
- Respond to your inquiries and provide quotes
- Schedule, perform, and follow up on services
- Communicate with you about your job or equipment
- Maintain business records and comply with legal obligations
- Improve our website and services
Disclosure of personal information
We do not sell or rent your personal information. We may disclose your information to:
- Our employees and contractors who need it to provide services
- Third-party service providers (e.g., email hosting, accounting software) who assist our operations
- Regulatory authorities or law enforcement if required by law
We take reasonable steps to ensure any third parties handle your information in accordance with this policy and Australian privacy law.
Storage and security
We store personal information securely using industry-standard measures to protect against unauthorised access, loss, or misuse. Data is stored on secure servers and access is limited to authorised personnel only.
Cookies and analytics
Our website may use cookies and third-party analytics (such as Google Analytics) to understand how visitors use our site. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.
Your rights under Australian privacy law
Under the Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate, incomplete, or out-of-date information
- Withdraw consent to marketing communications at any time
- Make a complaint if you believe we have breached your privacy
To exercise these rights, please contact us using the details below. We will respond to access and correction requests within a reasonable timeframe.
Complaints
If you believe we have breached your privacy, please contact us first so we can investigate and resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact us
If you have any questions about this privacy policy or how we handle your personal information, please contact us.
Last updated: November 2026