Frequently Asked Questions
Quick answers about quotes, service areas, timelines, and what to expect.
We service the Brisbane metropolitan area and surrounding regions, including the Northside, Southside, Bayside, Ipswich, Logan, Redlands, and Moreton Bay. For locations outside these areas, please contact us to discuss your requirements.
For urgent breakdowns, we aim to respond within 24–48 hours depending on availability. Commercial refrigeration emergencies affecting food safety are prioritised. Contact us directly to discuss your situation and we'll do our best to accommodate.
Yes. We provide upfront quotes after assessing your requirements. For straightforward jobs, we can often quote over the phone or via email. For larger installations or complex repairs, an on-site inspection may be needed to provide an accurate quote.
We service and install most major brands including Daikin, Mitsubishi Electric, Fujitsu, Samsung, LG, Panasonic, Carrier, and more. If you have a specific brand not listed, get in touch—we likely work with it.
We recommend servicing your air conditioning system at least once a year to maintain efficiency, prevent breakdowns, and ensure healthy air quality. Systems in dusty environments or heavy use may benefit from more frequent servicing every 6 months.
Yes. We hold the required Australian Refrigeration Council (ARC) licence for handling refrigerants, as well as the relevant electrical and trade licences. We carry public liability and professional indemnity insurance for your peace of mind.
We accept bank transfer, credit/debit cards, and cash. Payment terms are typically on completion for residential work. For commercial clients, we can discuss invoice terms based on the scope of work.
Yes. All our workmanship comes with a warranty, and manufacturer warranties apply to new equipment installations. We'll explain the specific warranty terms when providing your quote so you know exactly what's covered.
Absolutely. We understand the importance of temperature compliance for food safety. We can assist with temperature logging, calibration, and ensuring your equipment meets Australian food safety standards.
Turn off the system to prevent further issues and potential electrical hazards. A water leak often indicates a blocked drain, frozen coil, or other issue that needs professional attention. Contact us and we'll diagnose and fix the problem.